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Jennifer Williams

We’re continuing our celebration of Customer Service week with another highlight of one of our STELLAR customer care representatives. By the way, this year’s Customer Service Week theme is Everyday Heroes™. The theme recognizes that frontline customer service professionals are heroes in their customers’ eyes – and in the rest of the company’s eyes as well!

 

Jennifer Williams

All businesses start as small businesses. Even Microsoft, Apple, and Google started in garages. The problem is, now everyone has this picture of small business owners and entrepreneurs working out of their garages! As a small business owner, you not only have to work hard to keep your business growing, you also have to get over the hurdle of the “Garage Business Stigma.”

Jennifer Williams

Remember when cell phones were something very few people had? I may be dating myself, but when I was in grade school I had an actual address book. An address book made out of paper. And I wrote down phone numbers in it. I know, right? Very special people, as in my 5 BFFs (my squad, if you will), had the honor of getting their phone numbers memorized.

Jennifer Williams

Back in the day, an “office job” meant that you went into the office at 9am and left at 5pm. Your office was where you did your work, took calls, and met with clients. Nowadays, there is no “typical” office job. Many professionals now work out of alternative offices; their homes, coffee shops, or even their cars.

Jennifer Williams

The end of summer is quickly approaching. While technically the last official day of summer is September 22, most people see Labor Day as a sign that it’s time to go back to school and back to business. If you went on vacation over the summer (even if it was a “working vacation”), it may seem even harder to get back into “work mode.” As The Voice of Small Business™, FreedomVoice totally understands.

Jennifer Williams
VoIP

In the current small business economy, the choice to change over to VoIP phones should be one of the easiest decisions your company makes. However, there are still many VoIP myths floating around that often deter business owners from making the switch.

So today we’re playing “myth busters,” and we’ll be talking about whether the most popular VoIP dissensions are fact or fiction.

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VoIP

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